PDF Ebook Front Office, by P. Abbott, S. Lewry
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Front Office, by P. Abbott, S. Lewry
PDF Ebook Front Office, by P. Abbott, S. Lewry
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Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment
Key features of this essential text:
� user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook
� updated in the light of recent developments such as global distribution systems and the internet
� greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment
� additional extended, practical exercise material.
Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections:
� Procedural aspects
� Dealing with people
� Increasing yield
� Management aspects
Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.
- Sales Rank: #3373088 in eBooks
- Published on: 2010-02-17
- Released on: 2010-02-17
- Format: Kindle eBook
Most helpful customer reviews
0 of 0 people found the following review helpful.
Front Office
By Cindy L. Harvell
Pretty much worthless. It is so rudementary that you would learn more actually working in a front desk of a motel for two weeks.
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